Return and Exchange Policy

Overview

At Glowthics, we strive to ensure that you are fully satisfied with your purchase. However, if you receive a product that is damaged, incorrect, or unsatisfactory, we offer a simple and clear return and exchange policy.

Eligibility for Return/Exchange

• Requests must be made within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• Return or exchange is applicable only if the product received is damaged, defective, or incorrect.
• We reserve the right to reject any return or exchange if the item has been used or tampered with.

Non-Returnable Items

• Items purchased during a sale or on special promotion are not eligible for return or exchange.
• Opened or used products cannot be returned for hygiene and safety reasons.

Process for Return/Exchange

1. Email us at support@glowthics.com with your order number and reason for return.
2. Attach clear images of the product showing the issue.
3. Once approved, you will receive return instructions.
4. After receiving the returned item, we will initiate the exchange or refund as applicable.

Refund Policy

Refunds are only applicable if the product is out of stock or incorrectly delivered. Refunds will be made to the original payment method or via bank transfer within 7 working days.

Need Help?

If you have any questions about returns or exchanges, feel free to contact us at support@glowthics.com or on WhatsApp at +92 XXX-XXXXXXX.